^RTO No: 88159
Courses & Enrolment

Qualifications: DLA offers qualifications from Certificate II to Diploma in Business Services, Training and Assessment and Community Services. All courses are Nationally Recognised.

Student Handbook: Before enroling in a course, please read the Student Handbook (PDF 14 pages). Note: This document will open in a new window. Close the window to return back to this page. For information on RPL, please read the RPL additional guidelines.

Courses and payment: You can enrol in a full course, or some units at a time. Each course is designed as a full course, or short course. If you would like to pay as you go, you can choose a short course.

You can enrol online below, or download the following manual forms.

We accept Visa and Mastercard payments online. If you would like an invoice, please contact shirley.singh@dla.com.au

<Enrolment form> <Payment form>

Select a Course and Enroll


Cert II-Business&CtyServices


Certificate II in Business BSB20107
AUD$1,430.00
Close this course description
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Course Description
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Administration Assistant; Clerical Worker; Data Entry Operator; Information Desk Clerk; Office Junior and Receptionist.
The timeframe allowed is 48 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBIND201A Work effectively in a business environment
  • BSBWOR202A Organise and complete daily work activities
  • BSBWOR203A Work effectively with others
  • BSBINM202A Handle mail
  • BSBCMM201A Communicate in the workplace
  • BSBCUS201A Deliver a service to customers
  • BSBWOR204A Use business technology
  • BSBITU201A Produce simple word processed documents
  • BSBITU202A Create and use spreadsheets
  • FNSICGEN305A Maintain daily financial/business records
  • BSBINN201A Contribute to workplace innovation
  • BSBOHS201A Participate in OHS processes

CertII-Business Clusters


Module 1 Certificate II in Business from BSB20107
AUD$715.00
Close this course description
This short course is module 1 from the Certificate II in Business. It includes the core unit Participate in OHS processes. The course results in a nationally recognised statement of attainment for the units successfully completed from the Certificate II in Business. To complete the full qualification, you can study Module 2. The course reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Course Description
Job roles and titles vary across different industry sectors. Possible job titles relevant to the qualification include Administration Assistant, Clerical Worker, Data Entry Operatior, Information Desk Clerk, Office Junior and Receptionist.
The timeframe allowed is 24 weeks and this is estimated at 4 to 6 hours per week. Participants may complete earlier than this. Unlimited support is available by email and phone.

Course Units

  • BSBCMM201A Communicate in the workplace
  • BSBCUS201A Deliver a service to customers
  • BSBIND201A Work effectively in a business environment
  • BSBINN201A Contribute to workplace innovation
  • BSBINM202A Handle mail
  • BSBOHS201A Participate in OHS processes
Module 2 Certificate II in Business BSB20107
AUD$715.00
Close this course description
This short course is Module 2 of the Certificate II in Business. The course results in a nationally recognised statement of attainment for the units successfully completed. To complete the full qualification, you can study Module 1. The course reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Course Description
Job roles and titles vary across different industry sectors. Possible job titles relevant to the qualification include Administration Assistant, Clerical Worker, Data Entry Operatior, Information Desk Clerk, Office Junior and Receptionist.
The timeframe allowed is 24 weeks and this is estimated at 4 to 6 hours per week. Participants may complete earlier than this. Unlimited support is available by email and phone.

Course Units

  • BSBITU201A Produce simple word processed documents
  • BSBITU202A Create and use spreadsheets
  • BSBWOR202A Organise and complete daily work activities
  • BSBWOR203A Work effectively with others
  • BSBWOR204A Use business technology
  • FNSICGEN305A Maintain daily financial/business records

Cert III-Business


Certificate III in Business BSB30107
AUD$1,320.00
Close this course description
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Customer Service Advisor, Data Entry Operator, General Clerk, Payroll Officer, Typist, Word Processing Operator.
Course Description
After achieving the BSB30107 Certificate III in Business, candidates may undertake the BSB40207 Certificate IV in Business, a qualification for those who work in a range of business environments and who provide leadership and guidance in relation to specific technical knowledge and skills, or a range of other Certificate IV qualifications.
The timeframe allowed is 48 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBOHS201A Participate in OHS processes
  • BSBITU302A Create electronic presentations
  • BSBITU303A Design and produce text documents
  • BSBWRT301A Write simple documents
  • BSBFIA301A Maintain financial records
  • BSBINM301A Organise workplace information
  • BSBADM311A Maintain business resources
  • BSBREL401A Establish networks
  • BSBCUS301A Deliver and monitor a service to customers
  • BSBDIV301A Work effectively with diversity
  • BSBINN301A Promote innovation in a team environment
  • BSBWOR301A Organise personal work priorities and development
Certificate III in Frontline Management BSB31207
AUD$1,320.00
Close this course description
This qualification reflects the role of individuals who provide supervision in a wide range of organisational and industry contexts. They are likely to have existing technical skills in a broad range of vocations or professions, but require some training in the basics of supervision. Typically they would report to a supervisor or team leader. At this level frontline managers provide basic leadership and guidance to small groups of others and have limited responsibility for the effective functioning and performance of a unit and its work outcomes. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Unit leader and/or Leading Hand.
Course Description
After achieving the BSB31207 Certificate III in Frontline Management, candidates may undertake the BSB40807 Certificate IV in Frontline Management, or a range of other Certificate IV qualifications.
The timeframe allowed is 24 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBWOR301A Organise personal work priorities and development
  • BSBCMN311B Maintain workplace safety
  • BSBCUS301A Deliver and monitor a service to customers
  • BSBFLM303C Contribute to effective workplace relationships
  • BSBFLM305C Support operational plan
  • BSBINN301A Promote innovation in a team environment

Cert III-Business Clusters


Module 1 Certificate III in Business from BSB30107
AUD$660.00
Close this course description
This short course is Module 1 of the Certificate III in Business and results in a statement of attainment for each unit of study. To complete the full qualification you can study Module 2. This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Customer Service Advisor, Data Entry Operator, General Clerk, Payroll Officer, Typist, Word Processing Operator.
Course Description
After achieving the BSB30107 Certificate III in Business, candidates may undertake the BSB40207 Certificate IV in Business, a qualification for those who work in a range of business environments and who provide leadership and guidance in relation to specific technical knowledge and skills, or a range of other Certificate IV qualifications.
The timeframe allowed is 24 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBOHS201A Participate in OHS processes
  • BSBITU302A Create electronic presentations
  • BSBITU303A Design and produce text documents
  • BSBWRT301A Write simple documents
  • BSBFIA301A Maintain financial records
  • BSBINM301A Organise workplace information
Module 2 Certificate III in Business from BSB30107
AUD$660.00
Close this course description
This short course is module 2 of the Certificate III in Business Qualification and results in a statement of attainment for the units studied. To complete the full qualification you can also study Module 1. This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Customer Service Advisor, Data Entry Operator, General Clerk, Payroll Officer, Typist, Word Processing Operator.
Course Description
After achieving the BSB30107 Certificate III in Business, candidates may undertake the BSB40207 Certificate IV in Business, a qualification for those who work in a range of business environments and who provide leadership and guidance in relation to specific technical knowledge and skills, or a range of other Certificate IV qualifications.
The timeframe allowed is 24 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBADM311A Maintain business resources
  • BSBREL401A Establish networks
  • BSBCUS301A Deliver and monitor a service to customers
  • BSBDIV301A Work effectively with diversity
  • BSBINN301A Promote innovation in a team environment
  • BSBWOR301A Organise personal work priorities and development

Cert IV-Business


Certificate IV in Business Administration BSB40507
AUD$1,815.00
Close this course description
This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Accounts Supervisor, Executive Personal Assistant, Office Administrator, Project Assistant.
Course Description
After achieving the BSB40507 Certificate IV in Business Administration, candidates may undertake the BSB50407 Diploma of Business Administration, a qualification for those wishing to develop specialised technical or theoretical management skills, or a range of other Diploma qualifications.
The timeframe allowed is 40 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBITU401A Design and develop complex text documents
  • BSBADM407B Administer projects
  • BSBITU402A Develop and use complex spreadsheets
  • BSBFIA401A Prepare financial reports
  • BSBRES401A Analyse and present research information
  • BSBWRT401A Write complex documents
  • BSBOHS407A Monitor a safe workplace
  • BSBWOR404A Develop work priorities
  • BSBREL401A Establish networks
  • BSBADM405B Organise meetings
Certificate IV in Business BSB40207
AUD$1,815.00
Close this course description
This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Administrator, Project Officer.
Course Description
After achieving the BSB40207 Certificate IV in Business, candidates may undertake a range of Diploma level qualifications within the BSB07 Business Services Training Package, or other Training Packages.
The timeframe allowed is 40 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBOHS407A Monitor a safe workplace
  • BSBCMM401A Make a presentation
  • BSBITU401A Design and develop complex text documents
  • BSBITU402A Develop and use complex spreadsheets
  • BSBWRT401A Write complex documents
  • BSBCUS401A Coordinate implementation of customer service strategies
  • BSBADM405B Organise meetings
  • BSBINN301A Promote innovation in a team environment
  • BSBREL401A Establish networks
  • BSBRES401A Analyse and present research information
Certificate IV in Frontline Management BSB40807
AUD$1,815.00
Close this course description
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Coordinator, Leading Hand, Supervisor, Team Leader.
Course Description
After achieving the BSB40807 Certificate IV in Frontline Management, candidates may undertake the BSB51107 Diploma of Management, or a range of other Diploma qualifications.
The timeframe allowed is 40 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBPMG510A Manage projects
  • BSBWOR404A Develop work priorities
  • BSBWOR402A Promote team effectiveness
  • BSBWOR401A Establish effective workplace relationships
  • BSBMGT402A Implement operational plan
  • BSBCUS401A Coordinate implementation of customer service strategies
  • BSBMGT403A Implement continuous improvement
  • BSBOHS407A Monitor a safe workplace
  • BSBMGT401A Show leadership in the workplace
  • BSBREL401A Establish networks
Certificate IV in Human Resources BSB41007
AUD$1,815.00
Close this course description
This qualification reflects the role of individuals who work in a range of support positions in human resources management. In smaller companies they may work across all human resources functional areas and in larger companies they may be assigned responsibilities in units or business areas focussed on discrete human resources functions, such as remuneration, workforce planning or human resources information systems. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Human Resources Assistant, Human Resources Officer, Payroll Officer.
Course Description
After achieving the BSB41007 Certificate IV in Human Resources, candidates may undertake the BSB50607 Diploma of Human Resources Management, or a range of other Diploma qualifications.
The timeframe allowed is 40 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBHRM402A Recruit, select and induct staff
  • BSBWRK410A Implement industrial relations procedures
  • BSBHRM401A Review human resources functions
  • BSBHRM403A Support performance management process
  • BSBOHS407A Monitor a safe workplace
  • BSBWOR401A Establish effective workplace relationships
  • BSBREL401A Establish networks
  • BSBWRT401A Write complex documents
  • BSBWOR402A Promote team effectiveness
  • BSBADM405B Organise meetings
Certificate IV in Marketing BSB41307
AUD$1,815.00
Close this course description
This qualification reflects the role of individuals who use well-developed marketing skills and a broad knowledge base in a wide variety of marketing contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others, however they typically report to a more senior marketing practitioner. Depending on the units selected to form the qualification, candidates may complete a generic marketing qualification or specialise in direct marketing, public relations or international marketing. Suggested units to achieve these outcomes are listed below. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Direct Marketing Officer, Market Research Assistant, Marketing Coordinator, Marketing Officer, Public Relations Officer.
Course Description
After achieving the BSB41307 Certificate IV in Marketing, candidates may undertake the BSB51207 Diploma of Marketing, a qualification for marketing team leaders or marketing managers who have responsibility for managing a team and for those required to manage the marketing function within an organisation, or a range of other Diploma qualifications.
The timeframe allowed is 40 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBMKG401B Profile the market
  • BSBCMM401A Make a presentation
  • BSBREL401A Establish networks
  • BSBMKG402B Analyse consumer behaviour for specific markets
  • BSBMKG408B Conduct market research
  • BSBOHS407A Monitor a safe workplace
  • BSBWRT401A Write complex documents
  • BSBMKG414A Undertake marketing activities
  • BSBWOR401A Establish effective workplace relationships
  • BSBMKG413A Promote products and services
Certificate IV in Project Management BSB41507
AUD$1,870.00
Close this course description
This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Project Coordinator, Project Management Officer, Project Team Member, Project or Program Administrator.
Course Description
After achieving the BSB41507 Certificate IV in Project Management, candidates may undertake the BSB51407 Diploma of Project Management, a qualification for those wishing to develop specialised skills and knowledge required to plan, carry out and evaluate their own work and/or the work of a team, or a range of other Diploma level qualifications.
The timeframe allowed is 32 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBPMG401A Apply scope management techniques
  • BSBPMG402A Apply time management techniques
  • BSBPMG403A Apply cost management techniques
  • BSBPMG404A Apply quality management techniques
  • BSBPMG405A Apply human resources management approaches
  • BSBPMG406A Apply communications management techniques
  • BSBPMG407A Apply risk management techniques
  • BSBPMG408A Apply contract and procurement techniques
Certificate IV in Small Business Management BSB40407
AUD$1,815.00
Close this course description
This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of small business contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Small Business Manager.
Course Description
After achieving the BSB40407 Certificate IV in Small Business Management, candidates may undertake a qualification in a specialist area within the BSB07 Business Services Training Package such as marketing, management, human resources.
The timeframe allowed is 40 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBRES401A Analyse and present research information
  • BSBSMB401A Establish legal and risk management requirements of small business
  • BSBREL401A Establish networks
  • BSBSMB402A Plan small business finances
  • BSBSMB406A Manage small business finances
  • BSBSMB407A Manage a small team
  • BSBSMB403A Market the small business
  • BSBCUS402A Address customer needs
  • BSBMKG413A Promote products and services
  • BSBSMB404A Undertake small business planning

Cert IV-Business Clusters


Certificate IV in Human Resources Cluster 1
AUD$910.00
Close this course description
This short course is cluster 1 of the Certificate IV in Human Resources. To complete the full qualification, you can go on to study cluster 2. This qualification reflects the role of individuals who work in a range of support positions in human resources management. In smaller companies they may work across all human resources functional areas and in larger companies they may be assigned responsibilities in units or business areas focussed on discrete human resources functions, such as remuneration, workforce planning or human resources information systems. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Human Resources Assistant, Human Resources Officer, Payroll Officer.
Course Description
After achieving cluster 1 and 2, candidates may undertake the BSB50607 Diploma of Human Resources Management, or a range of other Diploma qualifications. The timeframe allowed for cluster 1 is 20 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBHRM402A Recruit, select and induct staff
  • BSBWRK410A Implement industrial relations procedures
  • BSBHRM401A Review human resources functions
  • BSBHRM403A Support performance management process
  • BSBOHS407A Monitor a safe workplace
Certificate IV in Human Resources Cluster 2
AUD$910.00
Close this course description
This short course is cluster 2 of the Certificate IV in Human Resources. To complete the full qualification, you can study cluster 1. This qualification reflects the role of individuals who work in a range of support positions in human resources management. In smaller companies they may work across all human resources functional areas and in larger companies they may be assigned responsibilities in units or business areas focussed on discrete human resources functions, such as remuneration, workforce planning or human resources information systems. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Human Resources Assistant, Human Resources Officer, Payroll Officer.
Course Description
After achieving cluster 1 and cluster 2, candidates may undertake the BSB50607 Diploma of Human Resources Management, or a range of other Diploma qualifications. The timeframe allowed is 20 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBWOR401A Establish effective workplace relationships
  • BSBREL401A Establish networks
  • BSBWRT401A Write complex documents
  • BSBWOR402A Promote team effectiveness
  • BSBADM405B Organise meetings
Module 1 Certificate IV in Business Administration from BSB40507
AUD$1,090.00
Close this course description
This short course is Module 1 of the Certificate IV in Business Administration. It consists of five core units and results in a statement of attainment for the units studied. To complete the full Certificate IV in Business Administration, you can complete Module 2. This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Accounts Supervisor, Executive Personal Assistant, Office Administrator, Project Assistant.
Course Description
After achieving the BSB40507 Certificate IV in Business Administration, candidates may undertake the BSB50407 Diploma of Business Administration, a qualification for those wishing to develop specialised technical or theoretical management skills, or a range of other Diploma qualifications.
The timeframe allowed is 20 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBITU401A Design and develop complex text documents
  • BSBITU402A Develop and use complex spreadsheets
  • BSBFIA401A Prepare financial reports
  • BSBWRT401A Write complex documents
  • BSBADM407B Administer projects
Module 1 Certificate IV in Business from BSB40207
AUD$910.00
Close this course description
This course consists of five (of 10) units towards the Certificate IV in Business. To complete the full qualification you can continue on to study Module 2. This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Administrator, Project Officer.
Course Description
After achieving the BSB40207 Certificate IV in Business, candidates may undertake a range of Diploma level qualifications within the BSB07 Business Services Training Package, or other Training Packages.
The timeframe allowed is 25 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBRES401A Analyse and present research information
  • BSBOHS407A Monitor a safe workplace
  • BSBCMM401A Make a presentation
  • BSBADM405B Organise meetings
  • BSBREL401A Establish networks
Module 1 Certificate IV in Frontline Management from BSB40807
AUD$725.00
Close this course description
This course consists of four core units towards the Certificate IV in Frontline Management. To complete the full qualification you can continue on to study Module 2. This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Coordinator, Leading Hand, Supervisor, Team Leader.
Course Description
The timeframe allowed for this course is 16 weeks. You can complete earlier.
Unlimmited support is available from your trainer and assessor by telephone and email.

Course Units

  • BSBOHS407A Monitor a safe workplace
  • BSBREL401A Establish networks
  • BSBMGT401A Show leadership in the workplace
  • BSBMGT402A Implement operational plan
Module 2 Certificate IV in Business Administration BSB40507
AUD$725.00
Close this course description
This short course is Module 2 of the Certificate IV in Business Administration and results in a statement of attainment for the units studied. To complete the full Certificate IV in Business Administration, you can complete Module 1.
Course Description
After achieving the BSB40507 Certificate IV in Business Administration, candidates may undertake the BSB50407 Diploma of Business Administration, a qualification for those wishing to develop specialised technical or theoretical management skills, or a range of other Diploma qualifications.
The timeframe allowed is 20 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBRES401A Analyse and present research information
  • BSBOHS407A Monitor a safe workplace
  • BSBWOR404A Develop work priorities
  • BSBREL401A Establish networks
Module 2 Certificate IV in Business from BSB40207
AUD$910.00
Close this course description
This course consists of five (of 10) units towards the Certificate IV in Business. To complete the full qualification you can also study Module 1. This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Administrator, Project Officer
Course Description
After achieving the BSB40207 Certificate IV in Business, candidates may undertake a range of Diploma level qualifications within the BSB07 Business Services Training Package, or other Training Packages.
The timeframe allowed is 25 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBADM404A Develop and use complex spreadsheets
  • BSBWRT401A Write complex documents
  • BSBITU401A Design and develop complex text documents
  • BSBINN301A Promote innovation in a team environment
  • BSBCUS401A Coordinate implementation of customer service strategies
Module 2 Certificate IV in Frontline Management from BSB40807
AUD$1,090.00
Close this course description
This course consists of six units towards the Certificate IV in Frontline Management. To complete the full qualification you will need to study the four core units in Module 1.This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Coordinator, Leading Hand, Supervisor, Team Leader.
Course Description
The timeframe allowed for this course is 24 weeks. You can complete earlier.
Unlimited support is available from your trainer and assessor by telephone and email.

Course Units

  • BSBPMG510A Manage projects
  • BSBCUS401A Coordinate implementation of customer service strategies
  • BSBMGT403A Implement continuous improvement
  • BSBWOR404A Develop work priorities
  • BSBWOR401A Establish effective workplace relationships
  • BSBWOR402A Promote team effectiveness
Time Management
AUD$285.00
Close this course description
This course at certificate IV level teaches time management and organisational techniques to assist personal effectiveness and efficiency when supervising others. The award for this course is a statement of attainment in BSBWOR404A Develop Work Priorities.
Course Description
The allocated timeframe is 4 weeks.
Unlimited access to your trainer/assessor is available.

Course Units

  • BSBWOR404A Develop work priorities

TAA-CertIV&Dip Clusters


Cluster 1 Diploma of Training and Assessment
AUD$1,100.00
Close this course description
This course includes the five core units and one elective towards the Diploma of Training and Assessment. These units include professional practice, learning strategies, advanced facilitation, leading and coordinating assessment systems and conducting training and/or assessment evaluations. The full qualification can be completed by studying cluster 1 of the Diploma of Training and Assessment e-learning units. The prerequisite for this course is the Certificate IV in Training and Assessment.
Course Description
The allocated timeframe is 24 weeks and you can complete quicker than this.
Unlimited access to your trainer/assessor is available.

Course Units

  • TAAENV501B Maintain and enhance professional practice
  • TAADEL503B Provide advanced facilitation to support learning
  • TAAASS501B Lead and coordinate assessment systems and services
  • TAACMQ503B Lead and conduct training and/or assessment evaluations
  • TAADES501B Design and develop learning strategies
  • TAACMQ501B Develop training and/or assessment organisational policies and procedures
Cluster 2 Diploma of Training and Assessment
AUD$1,100.00
Close this course description
This course includes six elective units from the Diploma of Training and Assessment focussing on e-learning design and facilitation. To complete the full qualification you can study the cluster 1 of the Diploma in Training and Assessment which includes 5 core units and one elective unit. The prerequisite for this course is the Certificate IV in Training and Assessment.
Course Description
The allocated timeframe for this course is 20 weeks. You can finish earlier than this.
Unlimited access to your trainer/assessor is available.

Course Units

  • TAADES502B Design and develop learning resources
  • TAADES503B Research and design e-learning resources
  • TAADES504B Develop and evaluate e-learning resources
  • TAADEL501B Facilitate e-learning
  • TAATAS501B Undertake organisational training needs analysis
  • TAADEL502B Facilitate action learning projects
Module 1 Certificate IV in Training and Assessment - The Training environment
AUD$495.00
Close this course description
The Learning Environment Field includes units of competency related to creating a meaningful learning environment which includes the application of inclusive work practices, responsiveness to diversity, developing a culture that supports learning, ensuring a safe and healthy learning environment, developing and maintaining knowledge of the vocational education and training system and maintaining currency.
Course Description
You will be assessed online by submitting assignments by email. You must have reliable email access, be prepared to regularly interact with your tutor and be competent to send and receive attachments.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time is 12 weeks and you can finish earlier.

Course Units

  • TAAENV401B Work effectively in vocational education and training
  • TAAENV402B Foster and promote an inclusive learning culture
  • TAAENV403B Ensure a safe and healthy learning environment
Module 2 Certificate IV in Training and Assessment - The Training Design
AUD$330.00
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In these units, you will gain the knowledge and skills to design processes and products that enable effective learning.
Course Description
TAADES401B Use Training Packages to meet client needs: This unit specifies the competency required to use Training Packages and accredited courses as a tool to support industry, organisation or individual competency development needs.

TAADES402B Design and develop learning programs: This unit specifies the competency required to conceptualise, design, develop and evaluate learning programs to meet an identified need for a group of learners, using appropriate criteria.

You will be assessed online by submitting assignments by email. You must have reliable email access, be prepared to regularly interact with your tutor and be competent to send and receive attachments.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is 8 weeks.

Course Units

  • TAADES401B Use Training Packages to meet client needs
  • TAADES402B Design and develop learning programs
Module 3 Certificate IV in Training and Assessment - work based and individuals
AUD$495.00
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In this course you will gain the knowledge and skills to manage, guide, facilitate and monitor the learning process to provide meaningful learning experiences. The focus will be on coaching and mentoring in a one-to-one relationship and on using work effectively as a learning process.
Course Description
You will be assessed online by submitting assignments by email and audio in a simulated training environment, and in a practical workplace situation. You must have reliable email access, be prepared to regularly interact with your tutor and be competent to send and receive attachments.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is 12 weeks. There are 3 units in this course.

Course Units

  • TAADEL301C Provide Training through instruction and demonstration of work skills
  • TAADEL403B Facilitate individual learning
  • TAADEL404B Facilitate work-based learning
Module 4 Certificate IV in Training and Assessment - Deliver Training, Large Groups
AUD$330.00
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In this course you will gain the knowledge and skills to manage, guide, facilitate and monitor the learning process to provide meaningful learning experiences.
Course Description
You will be assessed online by submitting assignments by email and a DVD or video and audio tape of training in a workplace situation. You must be able to organise training for a group of 5 or more participants and have reliable email access, be prepared to regularly interact with your tutor and be competent to send and receive attachments.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is 8 weeks. There are 2 units in this course.

Course Units

  • TAADEL401B Plan and organise group-based delivery
  • TAADEL402B Facilitate group-based learning (elective)
Module 5 Certificate IV in Training and Assessment - Assessment and Validation
AUD$660.00
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In this module you will gain the knowledge and skills to measure progress in learning and judge whether competence has been demonstrated. You will need access to the workplace to assess another person and send this in by audio or DVD, or documented proof that you have performed assessments in the workplace.
Course Description
This module is based on four Units of Competency
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There are 4 units in this course (approximately 16 weeks).

Course Units

  • TAAASS401C Plan and organise assessment
  • TAAASS402C Assess competence
  • TAAASS403B Develop assessment tools
  • TAAASS404B Participate in assessment validation

Computing & Finance


Bookkeeping Manual
AUD$420.00
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This course includes Petty cash, Invoicing, Banking, Journals, Bank reconciliations, Creditors and Debtors ledgers. Bookkeeping concepts are fully explained. You do not need prior bookkeeping experience although good numeracy skills are needed. You need to be able to use a computer and have Internet and email in order to have regular interaction with your tutor.
Course Description
Upon successful completion of these units you will receive a Statement of Attainment, recognised by employers and other colleges nationally.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There are 3 units in this course (approximately 12 weeks). However, the time it takes participants to complete a course varies depending on experience and the time available to devote to study. You can study at your own pace and finish as quickly as you like.

Course Units

  • BSBFIA301A Maintain financial records
  • BSBFIA304A Maintain a general ledger
  • FNSICGEN305A Maintain daily financial/business records
Bookkeeping with MYOB
AUD$468.00
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This course at certificate level III, focuses on bookkeeping knowledge and applying this knowledge to MYOB. Bookkeeping concepts are fully explained. You do not need prior bookkeeping experience, although good numeracy skills are needed and if you have worked with some accounts before this will be beneficial. You need to be able to use a computer and have Internet and email. A fully functional test version of MYOB is included. You must have email for regular interaction with your tutor, and Internet access.
Course Description
Upon successful completion of these units you will receive a Statement of Attainment, recognised by employers and other colleges nationally.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There are 3 units in this course (approximately 12 weeks). However, the time it takes participants to complete a course varies depending on experience and the time available to devote to study. You can study at your own pace and finish as quickly as you like.

Course Units

  • BSBFIA303A Process accounts payable and receivable
  • BSBFIA304A Maintain a general ledger
  • BSBFIA301A Maintain financial records
Budgeting and financial planning
AUD$495.00
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This Nationally Accredited unit BSBSMB402A Plan Small Business Finances at certificate level IV, involves cash flow budgeting and financial plans to support small business. It is suitable for setting up or managing a small businesses or a department in a larger organisation.
Course Description
The estimated timeframe for this course is 8 weeks.
Unlimited email and phone support is available with your trainer.

Course Units

  • BSBSMB402A Plan small business finances
Computing: Create Electronic Presentations
AUD$285.00
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This course will teach you how to create presentations using PowerPoint. We use built in templates and modification of these to suit your own style and purpose. This course is for PowerPoint 2003 and 2007.
Course Description
The timeframe for the course is 4 weeks. If you need more time, this is usually not a problem as long as you contact us before the due date for an extension of time.
You will need to have the PowerPoint program on your computer.

Course Units

  • BSBADM306A Create electronic presentations
Computing: Databases 1 using Access - BSBITU301A
AUD$309.00
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In this course, you create a simple relational database in Access. You must have Microsoft Access installed on your computer, email (for regular interaction with tutor) and Internet and be able to use Windows. The course is for Access 2003 and Access 2007.
Course Description
Step by step instruction, all course notes, activities and assignments are online, as well as access to a help desk and discussion space.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There is one unit in this course (approximately 4 weeks). However, the time it takes participants to complete a course varies depending on experience and the time available to devote to study. You can study at your own pace and finish as quickly as you like.

Course Units

  • BSBITU301A Create and use databases
Computing: Develop & Design Complex Databases & Text Documents
AUD$550.00
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This course is for those who can already use Access Databases and need to learn advanced features, such as database relationships, queries and macros as well as how to produce text documents to support database development. This course combines BSBITA401A Design Databases and BSBITU303A Design and produce text documents. The database component of the course is written for Access 2003 and Access 2007.
Course Description
If you do not feel confident using Access for basic functions we suggest you complete the Introductory course first as some knowledge of Access is assumed.
The timeframe for this course is estimated at 8 weeks. In most cases an extension can be arranged by asking for more time before the finish date given to you.

Course Units

  • BSBITA401A Design databases
  • BSBITU303A Design and produce text documents
Computing: Excel 1 - introduction
AUD$309.00
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In this short course at certificate level II you will learn how to create and use spreadsheets, perform calculations such as sales figures and invoices, format and edit a spreadsheet, manipulate figures and create graphs using Excel. You must have Microsoft Excel installed on your computer, email (for regular interaction with tutor) and Internet and be able to use Windows. The course is for Excel 2003 and Excel 2007.
Course Description
Upon successful completion of this unit you will receive a Statement of Attainment, recognised by employers and other colleges nationally.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There is one unit in this course (approximately 4 weeks). However, the time it takes participants to complete a course varies depending on experience and the time available to devote to study. You can study at your own pace and finish as quickly as you like.

Course Units

  • BSBITU202A Create and use spreadsheets
Computing: Excel 2
AUD$309.00
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To study this course you should be already be able to use Excel to a basic level. You should know how to create worksheets, use basic calculations and charts, format spreadsheets and layout a document for printing.
Course Description
This course is for those who can already use Excel and need to learn advanced features, such as advanced formatting and formulae. This course is written for MS Excel 2007.

Course Units

  • BSBITU402A Develop and use complex spreadsheets
Computing: Word Processing 1
AUD$309.00
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This course at certificate level II, teaches you how to produce professional documents used in the workplace such as letters, faxes, memoranda, press releases and simple flyers. You will learn how to create and save documents, format and edit text, create headers and footers and use a mail merge in Microsoft Word. You must have Microsoft Word installed on your computer, email (for regular interaction with tutor) and Internet and be able to use Windows. The course is written for Word 2003 and Word 2007.
Course Description
Upon successful completion of this unit you will receive a Statement of Attainment, recognised by employers and other colleges nationally.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There is one unit in this course (approximately 4 weeks). However, the time it takes participants to complete a course varies depending on experience and the time available to devote to study. You can study at your own pace and finish as quickly as you like.

Course Units

  • BSBITU201A Produce simple word processed documents
Computing: Word Processing 2
AUD$309.00
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This course at certificate level IV, covers advanced features of Microsoft Word such as working with long documents using and setting styles, sections and tables of contents, advanced find and replace, macros and other tips and advanced functions of the program. You will also learn the correct layout, design and editing of complex business documents used in the workplace. You must have Microsoft Word installed on your computer, email (for regular interaction with tutor) and Internet and be able to use Windows and Word for Windows. Step by step instruction, all course notes, activities and assignments are online, as well as access to a help desk and discussion space. The course is written for Word 2003 and Word 2007.
Course Description
Upon successful completion of these units you will receive a Statement of Attainment, recognised by employers and other colleges nationally.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There is one unit in this course (approximately 4 weeks). However, the time it takes participants to complete a course varies depending on experience and the time available to devote to study. You can study at your own pace and finish as quickly as you like.

Course Units

  • BSBITU401A Design and develop complex text documents
Process Payroll Manual
AUD$309.00
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This course at certificate level III is completed using manual bookkeeping methods. If you wish to use MYOB for the course, please enrol in Process Payroll with MYOB. There are no pre-requisites for the manual course. This course covers processing payroll and the skills and knowledge needed to organise payroll documentation.
Course Description
Upon successful completion of this unit you will receive a Statement of Attainment, recognised by employers and other colleges nationally.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There is one unit in this course (approximately 4 weeks). However, the time it takes participants to complete a course varies depending on experience and the time available to devote to study. You can study at your own pace and finish as quickly as you like.

Course Units

  • BSBFIA302A Process payroll
Process Payroll with MYOB
AUD$309.00
Close this course description
This course at certificate level III is completed using the MYOB bookkeeping package. If you wish to complete it using manual methods, please enrol in Process Payroll (manual). For this course you must have completed the MYOB course or have an excellent knowledge of MYOB. This course covers processing payroll and the skills and knowledge needed to organise payroll documentation.
Course Description
Upon successful completion of these units you will receive a Statement of Attainment, recognised by employers and other colleges nationally.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There is one unit in this course (approximately 4 weeks). However, the time it takes participants to complete a course varies depending on experience and the time available to devote to study. You can study at your own pace and finish as quickly as you like.

Course Units

  • BSBFIA302A Process payroll

TAA Cert IV & Dip


Certificate IV in Training and Assessment Recognition Tool
AUD$880.00
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If you are an experienced Trainer and Assessor and can demonstrate current knowledge and skill in training, assessment and delivery, you may be eligible for Recognition of Prior Learning. If you are an organisation and would like to enquire about RPL for your staff, please contact us to enquire about customisation of the RPL process for your specific needs. Suitability for enrolment will be assessed by telephone and/or email interview. For pre-enrolment interview and enquiries phone Christine Jarrett on (02) 6257 1030, or email chris@distancelearning.com.au.
Course Description
RPL means that you will be providing evidence that you already have the skills and knowledge to the standards required of the Certificate IV TAA. The service is based on a portfolio and interview approach to RPL, where you accept the main responsibility for identifying, gathering and submitting evidence about your achievement of the competencies. Your application does not automatically mean you will be successful in all units. For those where you cannot provide evidence to the standards required, you can go on to study individual units at $150.00 per unit. While the main responsibility is yours, there will be support available to you by phone and email.
On enrolment you will receive access to a unique online RPL tool which will assist you to select and save evidences online and map evidences automatically across the units. RPL should not be a difficult process providing you have access to proof that you are already competent in the units.

Course Units

  • TAAENV401B Work effectively in vocational education and training
  • TAAENV403B Ensure a safe and healthy learning environment
  • TAADES401B Use Training Packages to meet client needs
  • TAADEL403B Facilitate individual learning
  • TAADEL404B Facilitate work-based learning
  • TAAASS403B Develop assessment tools
  • TAAASS404B Participate in assessment validation
  • TAADES402B Design and develop learning programs
  • TAADEL401B Plan and organise group-based delivery
  • TAADEL402B Facilitate group-based learning (elective)
  • TAAASS401C Plan and organise assessment
  • TAAASS402C Assess competence
  • TAADEL301C Provide Training through instruction and demonstration of work skills
  • TAAENV402B Foster and promote an inclusive learning culture
Certificate IV in Training and Assessment TAA04
AUD$2,090.00
Close this course description
The Certificate IV in Training and Assessment is the nationally accredited qualification needed to be able to train and assess others in Vocational Education and Training. To gain the full qualification you will need to complete 14 units of competency, consisting of 12 core units and 2 elective units. Upon successful completion of all units you will receive a certificate qualification, TAA40104 Certificate IV in Training and Assessment, recognised by employers and other colleges nationally.
Course Description
The units TAADEL402B, TAADEL301B and TAADEL404B and TAAASS402B require audio and visual assessment by observation, so you will need to be able to organise a training and assessment session during your course. If you have any questions, please ask us.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There are 14 units in this course (approximately 56 weeks for the full course). You can finish earlier than this.

Course Units

  • TAAENV401B Work effectively in vocational education and training
  • TAAENV402B Foster and promote an inclusive learning culture
  • TAAENV403B Ensure a safe and healthy learning environment
  • TAADES401B Use Training Packages to meet client needs
  • TAADES402B Design and develop learning programs
  • TAADEL401B Plan and organise group-based delivery
  • TAADEL402B Facilitate group-based learning (elective)
  • TAADEL403B Facilitate individual learning
  • TAADEL301C Provide Training through instruction and demonstration of work skills
  • TAAASS401C Plan and organise assessment
  • TAAASS402C Assess competence
  • TAAASS403B Develop assessment tools
  • TAAASS404B Participate in assessment validation
  • TAADEL404B Facilitate work-based learning
Certificate IV in Training and Assessment Upgrade Course
AUD$1,080.00
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This upgrade course offers 8 core units in Training and Assessment, and is designed to upgrade your Certificate IV Assessment and Workplace Training to the new TAA40104 Certificate IV in Training and Assessment (TAA) qualification.

Participants MUST hold a current Certificate IV in Assessment and Workplace Training (BSZ40198) and must be able to demonstrate current knowledge and skill in training, delivery and assessment.

Before you enrol please phone Christine Jarrett on (02) 6257 1030 or email Christine to arrange a telephone interview to assess your eligibility for the course.
Course Description


You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email.

The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There are 8 units in this course (approximately 32 weeks). However, the time it takes participants to complete a course varies depending on experience and the time available to devote to study. You can study at your own pace and finish as quickly as you like.
In order to gain the qualification, TAA40104 Certificate IV in Training and Assessment, you will be also asked to show current competence against your old qualification.

Course Units

  • TAAENV401B Work effectively in vocational education and training
  • TAAENV402B Foster and promote an inclusive learning culture
  • TAAENV403B Ensure a safe and healthy learning environment
  • TAADES401B Use Training Packages to meet client needs
  • TAADEL403B Facilitate individual learning
  • TAADEL404B Facilitate work-based learning
  • TAAASS403B Develop assessment tools
  • TAAASS404B Participate in assessment validation
Diploma of Training and Assessment TAA50104
AUD$2,200.00
Close this course description
The TAA50104 Diploma of Training and Assessment specifies the competencies required to engage in advanced training and assessment practice. There are 12 units in the qualification and participants must hold the Certficate IV in Training and Assessment core units. If you already have the skills and knowledge at Certificate IV level but not the qualification, consider asking about RPL. This course has a focus training design with units that enable you to develop and design courses for paper-based and e-learning. There are also units in policy and procedure development, managing assessment and evaluation and advanced facilitation.
Course Description
The allocated timeframe is 48 weeks but you can complete earlier.
Unlimited access to your trainer/assessor is available.

Course Units

  • TAAENV501B Maintain and enhance professional practice
  • TAADES501B Design and develop learning strategies
  • TAADEL503B Provide advanced facilitation to support learning
  • TAATAS501B Undertake organisational training needs analysis
  • TAACMQ503B Lead and conduct training and/or assessment evaluations
  • TAADES502B Design and develop learning resources
  • TAADES503B Research and design e-learning resources
  • TAADES504B Develop and evaluate e-learning resources
  • TAADEL501B Facilitate e-learning
  • TAADEL502B Facilitate action learning projects
  • TAACMQ501B Develop training and/or assessment organisational policies and procedures
  • TAAASS501B Lead and coordinate assessment systems and services

Diploma-Business


Diploma of Business Administration BSB50407
AUD$2,200.00
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This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Administration Manager, General Office Manager, Office Manager.
Course Description
After achieving the BSB50407 Diploma of Business Administration, candidates may undertake the BSB60207 Advanced Diploma of Business or a range of other diploma qualifications.
The timeframe allowed is 32 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBFIM502A Manage payroll
  • BSBADM502B Manage meetings
  • BSBADM503B Plan and manage conferences
  • BSBADM504B Plan or review administration systems
  • BSBADM506B Manage business document design and development
  • BSBCUS501A Manage quality customer service
  • BSBINN301A Promote innovation in a team environment
  • BSBMGT502B Manage people performance
Diploma of Human Resources Management BSB50607
AUD$2,200.00
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This qualification reflects the role of individuals who possess a sound theoretical knowledge base in human resources management and demonstrate a range of managerial skills to ensure that human resources functions are effectively conducted in an organisation or business area. Typically they would have responsibility for the work of other staff. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Human Resources Advisor, Human Resources and Change Manager, Human Resources Consultant, Human Resources Manager, Senior Human Resources Officer.
Course Description
After achieving the BSB50607 Diploma of Human Resources Management, candidates may undertake the BSB60407 Advanced Diploma of Management or a range of other Advanced Diploma qualifications.
The timeframe allowed is 32 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBHRM501A Manage human resources services
  • BSBHRM503A Manage performance management systems
  • BSBHRM504A Manage workforce planning
  • BSBHRM506A Manage recruitment, selection and induction processes
  • BSBHRM505A Manage remuneration and employee benefits
  • BSBWRK509A Manage industrial relations
  • BSBLED502A Manage programs that promote personal effectiveness
  • BSBINN601A Manage organisational change
Diploma of Management BSB51107
AUD$2,200.00
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This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and couple an informed perspective of the specific work requirements with their managerial approaches. The BSB51107 Diploma of Management requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work and/or the work of a team. Job roles and titles vary across different industry sectors. The job titles relevant to this qualification is Manager.
Course Description
Preferred pathways for candidates considering this qualification include: after achieving the BSB40807 Certificate IV in Frontline Management or other relevant qualification/s; OR providing evidence of competency in the majority of units required for the BSB40807 certificate IV in Frontline Management or other relevant qualification/s OR with vocational experience but without formal supervision or management qualification. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include: Coordinator Leading Hand Supervisor Team Leader After achieving the BSB51107 Diploma of Management, candidates may undertake the BSB60407 Advanced Diploma of Management, or a range of other Advanced Diploma qualifications.
The timeframe allowed is 32 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBLED501A Develop a workplace learning environment
  • BSBOHS509A Ensure a safe workplace
  • BSBRSK501A Manage risk
  • BSBFIM501A Manage budgets and financial plans
  • BSBMGT515A Manage operational plan
  • BSBMGT516A Facilitate continuous improvement
  • BSBCUS501A Manage quality customer service
  • BSBPMG510A Manage projects
Diploma of Management by RPL BSB51107
AUD$1,100.00
Close this course description
This Recognition of Prior Learning (RPL) process is for experienced managers who wish to have their existing skills and knowledge recognised by a formal qualification. The system is an efficient way to achieve a qualification without the need to study what you already know and can do. Knowledge and skills must be demonstrated to course and work standards.
Course Description
Participants receive access to an online organisational tool and will have unlimited access to an assessor for guidance. Where there are units that a candidate is unable to demonstrate RPL, these are available to study at a cost of $220 per unit at the end of the process. You may want to contact us first to discuss the viability of your decision to apply for RPL. The timeframe allocated is 12 weeks which is plenty of time to organise and collect documentation to show competency for these units. You need to be able to access documents in the workplace to complete the process and you may need the support of a manager.

Course Units

  • BSBRSK501A Manage risk
  • BSBLED501A Develop a workplace learning environment
  • BSBOHS509A Ensure a safe workplace
  • BSBFIM501A Manage budgets and financial plans
  • BSBMGT515A Manage operational plan
  • BSBMGT516A Facilitate continuous improvement
  • BSBCUS501A Manage quality customer service
  • BSBPMG510A Manage projects
Diploma of Project Management BSB51407
AUD$2,200.00
Close this course description
This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Project Leader, Project Management Facilitator, Project or Program Administrator.
Course Description
After achieving the BSB51407 Diploma of Project Management, candidates may undertake the BSB60707 Advanced Diploma of Project Management, a qualification involving the application of high level project and managerial skills, or a range of other Advanced Diploma qualifications.
The timeframe allowed is 36 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBPMG501A Manage application of project integrative processes
  • BSBPMG502A Manage project scope
  • BSBPMG503A Manage project time
  • BSBPMG504A Manage project costs
  • BSBPMG505A Manage project quality
  • BSBPMG506A Manage project human resources
  • BSBPMG507A Manage project communications
  • BSBPMG508A Manage project risk
  • BSBPMG509A Manage project procurement

Diploma-Business Clusters


Introduction to Project Management
AUD$257.00
Close this course description
This short course at Diploma level gives you an introduction to managing projects. Topics include management skills, initiating a project, planning, organising, controlling and closing a project. You will have the opportunity to plan a small project of your own, carry out all or part of the project and reflect on your work. This course provides an excellent introduction to the skills and knowledge needed to manage a project from beginning to end.
Course Description
Upon successful completion of this unit you will receive a Statement of Attainment, recognised by employers and other colleges nationally.
You will receive a user name and password to enter your online course as soon as your enrolment is processed. During your study contact with your trainer is by phone and email. The expected completion time for this course is estimated at 4 weeks per unit at 4-6 hours per week. There is one unit in this course (approximately 4 weeks). However, the time it takes participants to complete a course varies depending on experience and the time available to devote to study. You can study at your own pace and finish as quickly as you like.

Course Units

  • BSBPMG510A Manage projects
Module 1 Diploma of Business Administration from BSB50407
AUD$1,100.00
Close this course description
This course is Module 1 of two modules from the Diploma of Business Administration. This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Administration Manager, General Office Manager, Office Manager.
Course Description
After achieving the BSB50407 Diploma of Business Administration, candidates may undertake the BSB60207 Advanced Diploma of Business or a range of other diploma qualifications. The timeframe allowed is 16 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBADM502B Manage meetings
  • BSBADM506B Manage business document design and development
  • BSBINN301A Promote innovation in a team environment
  • BSBADM503B Plan and manage conferences
Module 1 Diploma of Management from BSB51107
AUD$1,375.00
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This course consists of five core units from the Diploma of Management. Successful completion results in Nationally recognised statements of attainment. This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and couple an informed perspective of the specific work requirements with their managerial approaches. The BSB51107 Diploma of Management requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work and/or the work of a team. Job roles and titles vary across different industry sectors. The job title relevant to this qualification is Manager.
Course Description
After achieving the BSB51107 Diploma of Management, candidates may undertake the BSB60407 Advanced Diploma of Management, or a range of other Advanced Diploma qualifications.
The timeframe allowed is 20 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBRSK501A Manage risk
  • BSBLED501A Develop a workplace learning environment
  • BSBOHS509A Ensure a safe workplace
  • BSBFIM501A Manage budgets and financial plans
  • BSBMGT515A Manage operational plan
Module 2 Diploma of Business Administration from BSB50407
AUD$1,100.50
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This course is Module 2 of two modules from the Diploma of Business Administration. The qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Administration Manager, General Office Manager, Office Manager.
Course Description
After achieving the BSB50407 Diploma of Business Administration, candidates may undertake the BSB60207 Advanced Diploma of Business or a range of other diploma qualifications. The timeframe allowed is 16 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBADM505A Manage payroll
  • BSBCUS501A Manage quality customer service
  • BSBMGT502B Manage people performance
  • BSBADM504B Plan or review administration systems
Module 2 Diploma of Management from BSB51107
AUD$825.00
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This course consists of three units from the Diploma of Management. Successful completion results in Nationally recognised statements of attainment. To complete the full qualification you can study Module 1. This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and couple an informed perspective of the specific work requirements with their managerial approaches. The BSB51107 Diploma of Management requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work and/or the work of a team. Job roles and titles vary across different industry sectors. The job title relevant to this qualification is Manager.
Course Description
After achieving the BSB51107 Diploma of Management, candidates may undertake the BSB60407 Advanced Diploma of Management, or a range of other Advanced Diploma qualifications.
The timeframe allowed is 12 weeks and this is estimated at 4-6 hours per week. Participants may complete earlier than this. Unlimited support by email and phone is available.

Course Units

  • BSBMGT516A Facilitate continuous improvement
  • BSBCUS501A Manage quality customer service
  • BSBPMG510A Manage projects

Core&Entry units-Health


Anatomy & Physiology
AUD$280.00
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This short course covers an introduction to Anatomy and Physiology. The award on successful completion is the unit HLTP301A Recognise health body systems in a health care context.
Course Description
This course is a pre-requisite for the Certificate IV in Aged Care and other community services and health qualifications.
The timeframe for this course is 6 weeks and you can complete earlier. Unlimited support is available by phone and email.

Course Units

  • HLTAP301A Recognise healthy body systems in a health care context
OHS, Working with Children and Advocacy - Core Units in Health
AUD$900.00
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This cluster of units combines Occupational Health and Safety, Working with Children at risk, Advocacy and working in a legal and ethical framework for those who work, or want to work in the health industry. This cluster is perfect if you want to go on to complete a full qualification in aged care, community work or a health related field. The content of this course gives you comprehensive information on how to handle situations in a variety of situations.
Course Description
Relevant workers could be Disability workers, mental health, aged care, child care and community service areas.
The given time for completion is 16 weeks, but you can complete earlier depending on the time you can dedicate to the course and your study arrangements. This is an excellent opportunity to complete 4 units holistically online, and to gain the core skills and knowledge required in a number of industries to enable you progress your employment opportunities, gain skills and knowledge in these important aspects of life and work, and to achieve status for further study in a number of disciplines.

Course Units

  • CHCCS400A Work within a relevant legal and ethical framework
  • HLTOHS300A Contribute to OHS processes
  • CHCAD401D Advocate for clients
  • CHCCHILD401A Identify and respond to children and young people at risk

Cert III-CtyServices Clusters


Cluster 1 Certificate III in Aged Care
AUD$900.00
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The Certificate III in Aged Care can be studied as a full course, or you can enrol in two clusters. This cluster of core units may be studied online. This cluster is also a prerequisite for the Certificate IV in Aged Care.
Course Description
It is possible to complete this cluster online upon approval, but to achieve the full certificate III qualification you must be in a relevant workplace or organise a work placement. Unlimited support is available to you by email and phone.
ENTRY REQUIREMENTS This course requires application for entry and this is assessed on an individual basis depending on work history and experience. Please complete the eligibility form by downloading the document below, or email or phone us. The timeframe is 24 weeks and you can complete earlier. The Certificate III in Aged Care is also offered as a traineeship.

Course Units

  • CHCAC318A Work effectively with older people
  • CHCAC319A Provide support to people living with dementia
  • CHCICS301A Provide support to meet personal care needs
  • CHCICS302A Participate in the implementation of individualised plans
  • CHCICS303A Support individual health and emotional well being
  • HLTAP301A Recognise healthy body systems in a health care context
Cluster 2 Cert III Aged Care 30208
AUD$900.00
Close this course description
The Certificate III in Aged Care can be studied as a full course, or you can enrol in two clusters.
Course Description
It is possible to complete this cluster online on application. To achieve the full certificate III qualification you must be in a relevant workplace or organise a work placement. Unlimited support is available to you by email and phone.
ENTRY REQUIREMENTS This course requires application for entry and this is assessed on an individual basis depending on work history and experience. Please complete the eligibility form by downloading the document below, or email or phone us. The timeframe is 32 weeks and you can complete earlier. The Certificate III in Aged Care is also offered as a traineeship.

Course Units

  • CHCAC317A Support older people to maintain their independence
  • CHCICS301A Provide support to meet personal care needs
  • CHCICS302A Participate in the implementation of individualised plans
  • CHCOHS312A Follow safety procedures for direct care work
  • CHCAD401D Advocate for clients
  • CHCMH301A Work effectively in mental health
  • HLTHIR403B Work effectively with culturally diverse clients and co-workers
  • CHCDIS301A Work effectively with people with a disability

Diploma-CtyServices&Health


Diploma of Community Services (Case Management) CHC52008
AUD$3,850.00
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Course Description

Course Units

  • CHCCS400A Work within a relevant legal and ethical framework
  • CHCCM503C Develop, facilitate and monitor all aspects of case management
  • CHCCM504C Promote high quality case management
  • CHCICS406A Support client self-management
  • CHCCS416A Assess and provide services for clients with complex needs
  • CHCCW503A Work intensively with clients
  • CHCLD415A Confirm client developmental status
  • CHCLD515A Analyse client information for service planning and
  • HLTOHS300A Contribute to OHS processes
  • CHCNET404A Facilitate links with other services
  • CHCORG428A Reflect on and improve own professional practice
  • CHCNET503C Develop new networks
  • CHCAC318A Work effectively with older people
  • CHCINF408C Comply with information requirements of the aged care and community care sectors
  • CHCDIS301A Work effectively with people with a disability

Adv.Diploma-Business


Advanced Diploma of Management BSB60407
AUD$2,900.00
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This course is due to commence in February 2010. This qualification reflects the role of individuals who have senior or managerial responsibilities. They may oversee the work of others or have specialised roles where they do not supervise others but provide strategic leadership. Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: Area Manager; Department Manager; Regional Manager.
Course Description
Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at advanced diploma level, including: after achieving the BSB51107 Diploma of Management or other relevant qualification/s OR providing evidence of competency in the majority of units required for the BSB51107 Diploma of Management or other relevant qualification/s OR with substantial vocational experience, in management but without a formal qualification. An example of an indicative job role for candidates seeking entry based upon their vocational experience would be the role of Manager.
The expected completion time is 52 weeks based on 4 hours per week. Participants may complete earlier.

Course Units

  • BSBRSK501A Manage risk
  • BSBINN601A Manage organisational change
  • BSBMGT605B Provide leadership across the organisation
  • BSBMGT616A Develop and implement strategic plans
  • BSBMKG607B Manage the market research
  • BSBMKG603B Manage the marketing process
  • BSBMKG609A Develop a marketing plan
  • BSBSUS501A Develop workplace policy and procedures for sustainability

CertIV-CtyServices Clusters


Cluster 1 Certificate IV in Community Services Work
AUD$900.00
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This course is cluster 1 of the Certificate IV in Community Services. The qualification covers workers who provide a range of services and interventions to clients, and/or who implement community education and interventions. Work may take place in a range of contexts such as community based organisations, residential rehabilitation services and outreach services and workers may have supervisory responsibilities. The qualification: • Defines knowledge and skills required by support workers and case workers who work autonomously under the broad guidance of others • Refers to specific knowledge of a client group and appropriate intervention processes applied in residential and community settings. On completion of this qualification the worker will be able to design and deliver programs that aim to enhance the well being of individuals and groups. Occupational titles may include: • Case worker • Health education officer • Community services worker • Outreach officer • Community support worker • Support worker • Domestic violence worker • Welfare support worker • Early intervention homelessness worker • Welfare worker • Family support worker
Course Description
All workers undertaking community services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification.
The timeframe for Cluster 1 is 24 weeks and you can complete earlier. Support is available throughout the course.

Course Units

  • CHCCS400A Work within a relevant legal and ethical framework
  • HLTOHS300A Contribute to OHS processes
  • CHCCHILD401A Identify and respond to children and young people at risk
  • CHCAD401D Advocate for clients

Adv.Dip-CtyServices&Health


Advanced Diploma of Community Sector Management CHC60308
AUD$3,500.00
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This course is due to commence in February 2010. This management stream qualification covers workers who are responsible for coordination and management of smaller organisations or of branches/departments of large organisations. You would be expected to work independently and report to executive management or boards of management. You would undertake a range of functions requiring the application of knowledge and skills to achieve results in line with the organisation's goals and strategic directions. This qualification also applies to managers of program areas, projects or delivery of services in the community services industry, including managing community houses and volunteer services/programs. They may work in a range of sectors such as housing, children's services, alcohol and other drugs, mental health, community care, disability and aged care. Occupational titles may include: • Centre manager • Coordinator (large organisation) • Community care manager • Manager (small agency/service) • Community development manager • Program area manager • Community education manager • Project manager • Community services manager • Volunteer program manager
Course Description
Entry requirements To gain entry into CHC60308 Advanced Diploma of Community Sector Management candidates must: 1. Hold a qualification at Diploma level or above relevant to work in the community sector OR 2. Have sufficient relevant experience and knowledge of community work and/or community services to indicate likely success at this level of qualification in a job role involving: • The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills • A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required • The exercise of discretionary judgement and decision making under general guidance.
Expected completion of this course is 52 weeks at approximately 4 hours per week. Participants may complete earlier than this.

Course Units

  • BSBRSK501A Manage risk
  • CHCADMIN604A Manage the finances, accounts and resources of an organisation
  • CHCORG605A Manage human resources in a community sector organisation
  • CHCORG610A Manage change in a community sector organisation
  • HLTOHS500A Manage OHS processes
  • BSBMGT608B Manage innovation and continuous improvement
  • BSBINM601A Manage knowledge and information
  • BSBMGT605B Provide leadership across the organisation
  • BSBMGT616A Develop and implement strategic plans
  • BSBSUS501A Develop workplace policy and procedures for sustainability
  • BSBPMG504A Manage project costs
  • BSBPMG509A Manage project procurement
  • CHCORG619C Manage quality of organisation’s service delivery outcomes

Cert III-CtyServices&Health


Certificate III in Aged Care CHC30208
AUD$1,790.00
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This qualification addresses work primarily in residential facilities under direct or regular supervision within clearly defined organisation guidelines and service plans. These workers: • Carry out activities to maintain personal care and/or other activities of living for people in an aged care setting • Carry out activities related to an individualised plan • Report directly to a supervisor and are not responsible for other workers. Occupational titles may include: • Accommodation support worker • Field officer • Assistant in nursing • Home care assistant • Care assistant • In-home respite worker • Care service employees • Nursing assistant • Care worker • Personal care assistant • Community care worker • Personal care giver • Community house worker • Personal care worker • Community support worker • Support worker • Disability service officer (in some jurisdictions)
Course Description
ENTRY REQUIREMENTS This course requires application for entry and this is assessed on an individual basis depending on work history and experience. Please complete the eligibility form by downloading the document below, or email or phone us. The Certificate III in Aged Care is also offered as a traineeship.
The timeframe is 52 weeks and participants may complete earlier.

Course Units

  • CHCAC317A Support older people to maintain their independence
  • CHCAC318A Work effectively with older people
  • CHCAC319A Provide support to people living with dementia
  • CHCICS301A Provide support to meet personal care needs
  • CHCCS411A Work effectively in the community sector
  • CHCICS302A Participate in the implementation of individualised plans
  • CHCICS303A Support individual health and emotional well being
  • CHCOHS312A Follow safety procedures for direct care work
  • CHCPA301B Deliver care services using a palliative approach
  • HLTAP301A Recognise healthy body systems in a health care context
  • CHCAD401D Advocate for clients
  • HLTHIR403B Work effectively with culturally diverse clients and co-workers
  • CHCDIS301A Work effectively with people with a disability
  • CHCMH301A Work effectively in mental health
Certificate III in Disability CHC30408
AUD$1,790.00
Close this course description
This qualification addresses work in the community and/or residential facilities under direct or regular supervision within clearly defined organisation guidelines and service plans. These workers: • Carry out activities to maintain personal care and/or other activities of living for people with a disability • Carry out activities related to an individualised plan • Report directly to a supervisor and are not responsible for other workers.
Course Description
Occupational titles may include: • Accommodation support worker • Field officer • Assistant in nursing * • Home care assistant • Care assistant • In-home respite care worker • Client assistant • Nursing assistant • Community access coordinator • Personal care assistant • Community care worker • Personal care giver • Community house worker • Personal care worker • Community support worker • Residential aide • Disability service officer • Residential care officer • Disability support officer • Residential care support worker • Disability support worker • School support officer (working with children with disabilities) • Family support worker • Support worker
ENTRY REQUIREMENTS This course requires application for entry and this is assessed on an individual basis depending on work history and experience. Please complete the eligibility form by downloading the document below, or email or phone us. The timeframe is 52 weeks and you can complete earlier. The Certificate III in Disability is also offered as a traineeship.

Course Units

  • CHCCS411A Work effectively in the community sector
  • CHCICS301A Provide support to meet personal care needs
  • CHCICS302A Participate in the implementation of individualised plans
  • CHCICS303A Support individual health and emotional well being
  • CHCOHS312A Follow safety procedures for direct care work
  • CHCDIS301A Work effectively with people with a disability
  • CHCDIS323A Contribute to skill development and maintenance
  • CHCICS305A Provide behaviour support in the context of individualised plans
  • CHCDIS302A Maintain an environment to empower people with disabilities
  • CHCDIS322A Support community participation and inclusion
  • CHCAD401D Advocate for clients
  • CHCDIS411A Communicate using augmentative and alternative communication strategies
  • HLTHIR403B Work effectively with culturally diverse clients and co-workers
  • HLTAP301A Recognise healthy body systems in a health care context

CertIV-CtyServices&Health


Certificate IV in Aged Care CHC40108
AUD$1,815.00
Close this course description
This qualification addresses work primarily in residential facilities within defined organisation guidelines and service plans. These workers: • Carry out activities related to maintaining an individual’s well being through personal care and/or other activities of living • May provide services to individuals with complex needs, and/or work with groups of older people Work may include training and support to promote independence and community participation, which may be provided as part of activities and programs in a variety of settings including residential and centre-based programs • Report to service managers and liaise with professionals and other service providers • May be required to supervise and/or coordinate a limited number of other workers. Occupational titles may include: • Accommodation support worker • Hostel supervisor • Assistant hostel supervisor • Personal care worker • Care supervisor • Program coordinator – social programs • Care team leader • Support worker • Day activity worker
Course Description
Entry requirements To gain entry into CHC40108 Certificate IV in Aged Care a candidate must be recognised as competent, through a recognised training program or recognition process, against the following compulsory units from CHC30208 Certificate III in Aged Care (or equivalent): CHCAC318A Work effectively with older people CHCAC319A Provide support to people living with dementia CHCCS411A Work effectively in the community sector CHCICS303A Support individual health and emotional well being CHCPA301B Deliver care services using a palliative approach HLTAP301A Recognise healthy body systems in a health care context
The timeframe for this course is 52 weeks and you may complete earlier. This course is available also as a traineeship.

Course Units

  • CHCAC412A Provide services to older people with complex needs
  • CHCAC416A Facilitate support responsive to the specific nature of dementia
  • CHCAD401D Advocate for clients
  • CHCICS401A Facilitate support for personal care needs
  • CHCICS402A Facilitate individualised plans
  • CHCINF403C Coordinate information systems
  • CHCNET404A Facilitate links with other services
  • CHCORG406A Supervise work
  • CHCDIS301A Work effectively with people with a disability
  • BSBWOR401A Establish effective workplace relationships
  • CHCICS403A Conduct individual assessment
  • CHCCS400A Work within a relevant legal and ethical framework
  • CHCAC417A Implement interventions with older people at risk of falls
  • CHCOHS312A Follow safety procedures for direct care work
  • HLTHIR403B Work effectively with culturally diverse clients and co-workers
Certificate IV in Community Services Work CHC40708
AUD$2,750.00
Close this course description
This qualification covers workers who provide a range of services and interventions to clients, and/or who implement community education and interventions. Work may take place in a range of contexts such as community based organisations, residential rehabilitation services and outreach services and workers may have supervisory responsibilities. The qualification: • Defines knowledge and skills required by support workers and case workers who work autonomously under the broad guidance of others • Refers to specific knowledge of a client group and appropriate intervention processes applied in residential and community settings. On completion of this qualification the worker will be able to design and deliver programs that aim to enhance the well being of individuals and groups. Occupational titles may include: • Case worker • Health education officer • Community services worker • Outreach officer • Community support worker • Support worker • Domestic violence worker • Welfare support worker • Early intervention homelessness worker • Welfare worker • Family support worker
Course Description
All workers undertaking community services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification.
The timeframe for this course is 52 weeks and participants may complete earlier. Unlimited support is available by phone and email. This course can be offered as a traineeship.

Course Units

  • CHCCD412A Work within a community development framework
  • CHCCOM403A Use targeted communication skills to build
  • CHCCS411A Work effectively in the community sector
  • CHCCS412D Deliver and develop client services
  • CHCCS422A Respond holistically to client issues and refer appropriately
  • CHCORG405C Maintain an effective work environment
  • HLTHIR403B Work effectively with culturally diverse clients and co-workers
  • CHCCM401D Undertake case management
  • CHCAD401D Advocate for clients
  • CHCDIS301A Work effectively with people with a disability
  • CHCADMIN403C Undertake administrative work
  • CHCCHILD1C Identify and respond to children and young
  • HLTOHS300A Contribute to OHS processes
  • CHCCS400A Work within a relevant legal and ethical framework

Create your own course

If you know what accredited units you would like to study, you can select from the list below. When you are happy with the list of units, click Submit. We will get back to you with a course cost quotation, availability and further information. If you have any problems submitting the form, please contact DLA on (02) 6257 1030

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